1. Full refund if Order is cancelled before it is accepted by us.
2. No cancellation or refund if your order has been accepted or shipped.
3. We are totally committed to delivering your orders on time, however, if the order is cancelled by us you will get a full refund.
Refund Timeline
Request Submission
Timeframe: Within 30 days of purchase
Details: To be eligible for a refund, contact our customer service team.
Request Processing
Timeframe: 1-2 business days
Details: Once your refund request is received, we will review it and confirm your eligibility. You will receive an email notification regarding the status of your request.
Refund Approval
Timeframe: 2-5 business days
Details: If approved, we will process your refund. You will receive a confirmation email once the refund is initiated.
Refund Issuance
Timeframe: 5-7 business days
Details: The refund will be issued to the original payment method. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Refund Completion
Timeframe: Up to 14 business days from the date of approval
Details: While we process refunds as quickly as possible, it may take up to 14 business days for the refund to be reflected in your account due to processing times with financial institutions.
Additional Information:
Refund Methods: Refunds are issued to the original payment method used at checkout.
Non-Refundable Items: Please note that certain items may be non-refundable. Refer to our [refund policy] for details.
For any questions or concerns about your refund, please contact our customer service team
Thank you for your patience and understanding.